Your plan is ready.
On Wi-Fi at home, with an unlocked phone and the email that has the code. Data starts when you arrive.
A generic illustration: each brand names the menus its own way.
How to activate your eSIM
If you're reading this on the phone you'll install it on, you won't be able to scan the code: use the manual install in step 3.
Questions about installation
Do I need internet to install it?
Yes. During installation you need Wi-Fi or data from your current SIM. After that, the eSIM works at your destination.
When does the plan start counting?
When the eSIM connects to a network at your destination, not when you install it. You can install it at home, before the trip.
The QR code does not work. What do I do?
Install it manually with the installation details we sent you by email and WhatsApp, or message us on WhatsApp.
Can I install it on another phone?
Each eSIM installs on one phone. If you need to switch phones, email us before you delete the installation.
I installed the eSIM and have no data on arrival.
Check that the eSIM is on, that it is the data line, and that data roaming is turned on.